Servicon Systems, based in Culver City, California, is a janitorial and facilities maintenance services provider that serves clients in a range of industries, including aerospace and healthcare.
Challenges
When Servicon Systems employees arrived at large client sites, 80 to 100 workers might wait in line to clock in and then walk 15 to 20 minutes to their job site, decreasing their actual work time and productivity.
With employees using a timekeeping system that was separate from the company’s payroll and HR systems, Servicon’s payroll staff needed additional time to ensure payroll was accurate.
The company’s paper-based billing process required that work orders be faxed or scanned and emailed to the director of facilities solutions. This person spent two days per month ensuring time was charged to the right client and for the right day. Potential errors were always a concern.
Solutions
To streamline its human capital management processes, Servicon Systems implemented a UKG Ready® solution for its employees, both union and nonunion workers. This move has enabled the company to increase managers’ time with workers, improve productivity, better control labor costs, mitigate compliance risk, and increase employee engagement.
“[UKG] took the time to understand our business, our people, our challenges, what our work means to our customers, and how their part of that impacts it,” said Laurie Sewell, President and CEO. “And we do the same with our clients. When a partnership really works is when you really understand each other’s business and how you can make it more successful.”
“[UKG] took the time to understand our business, our people, our challenges, what our work means to our customers, and how their part of that impacts it. And we do the same with our clients. When a partnership really works is when you really understand each other’s business and how you can make it more successful.”
Laurie Sewell
President & CEO
Results
When Servicon Systems employees arrive at a job site now, they can begin work without waiting. They use the solution’s mobile app to select a work project’s purchase order or internal charge number and then punch in. When they’re done, they punch out of this activity and move on to the next task, continuing the process. The app’s geofencing functionality ensures employees are on site when punching in and out, so their time is accurate.
Now that Servicon Systems is using a single solution ― with timekeeping, scheduling, HR, and payroll information all in one system ― payroll processing is streamlined and paychecks are correct. The time needed to process payroll has been reduced from 30 hours to eight hours per pay period, freeing up HR/payroll staffers for more strategic activities.
The automated solution has streamlined client invoicing too ― and ensures the information is accurate. The director of facilities solutions now spends just 45 minutes instead of two days reviewing employee time on projects before this information is sent to billing.
Having real-time data visibility helps managers track project hours to budget and assists in forecasting future hours required to complete a job.
Employees also use the mobile app to see their benefits and training expiration dates, view their vacation and sick time balances, switch shifts, and request time off, enhancing their engagement through 24/7 access to their information.
