Customer Story

Field Services Provider Creates Connected Experiences for Frontline Workers with AI-powered UKG Technology

  • UKG helps Senske be a great place to work by empowering its people with anywhere-access to HR information

  • Pro makes it easy for managers to find and hire the right people and stay in constant communication with them throughout the hiring process

  • Senske creates opportunities for engagement and learning for field staff through the UKG Pro mobile app

Image of Frontline Workers in Field Services

Senske Services is a field services provider with dozens of locations in several U.S. states.

Challenges

The vast majority of Senske employees work in the field collectively servicing hundreds of clients across four states — and rarely step foot in the office — which means it’s critical they have access to technology that supports and engages them wherever they are scheduled to work.

Solutions

“Our workforce is constantly on the move, taking care of customers, so it’s important we take care of them by providing meaningful ways to stay connected to the business, and that's exactly what UKG Pro does,” said Malia Goes, vice president of HR for Senske Services. “UKG helps Senske be a great place to work by empowering our people from the from the moment we first connect — starting with recruiting and then onboarding — and giving them convenient, anywhere-access to important information such as paystubs, timecards, and the ability to clock in and out of shifts and request time off through their mobile device.”

In an industry known for high turnover, having the right technology in place to attract and retain talent is critical. Senske says Pro makes it easy for managers to not only find and hire the right people but stay in constant communication with them throughout the hiring process, and thereafter, in support of a great workplace experience.

“For recruiting, we rely solely on UKG, which works flawlessly,” said Goes. “We leverage Pro to communicate with candidates, schedule interviews, send offer letters, and conduct background checks, then easily move them into onboarding, which is far superior to any other onboarding solution on the market. It has saved us a lot of time as we hire hundreds of employees each year.”

“Our workforce is constantly on the move, taking care of customers, so it’s important we take care of them by providing meaningful ways to stay connected to the business, and that's exactly what UKG Pro does.”


-Malia Goes

Vice president of HR for Senske Services

Results

Once onboarded, and throughout their career, Senske is committed to creating opportunities for engagement and learning for field staff through the UKG Pro mobile app, as well as providing access to unique offerings that help workers take care of themselves and their families.

“UKG helps us support our employees’ personal and professional needs with access to tools like UKG Wallet, a financial wellness platform that gives them access to on-demand pay and earned wages, so they can make the healthiest financial decisions,” said Goes. “They can also complete safety trainings and access various learnings on demand from their phones without us having to schedule meetings or schedule time for them to come into the office. This has increased our overall retention and engagement and allows us to interact with our people wherever they are, at any given time, in a way we just weren’t able to before UKG.”

In addition to recent technology innovations to the Pro suite — including the introduction of UKG Bryte, an AI-powered sidekick that leverages GenAI to provide guidance and serve up insights to employees and managers — another big differentiator for Senske is the support and services it receives from UKG.

“Not only did UKG deliver the right product to meet our current and future needs as a growing organization, we also chose UKG because of its commitment to service and partnership,” said Goes. “We benefit from having dedicated experts available when we need them as well as access to the UKG Community to connect and network with other customers. UKG has really delivered on its Partner for Life promise.”

Your better tomorrow starts today

Learn how our HR, payroll, and workforce management solutions help you achieve a better work experience for all your people.

Learn more about our award-winning culture