The Kraken organization includes the Seattle Kraken of the National Hockey League and the publicly accessible Kraken Community Iceplex. Climate Pledge Arena is the home of the Kraken, the WNBA Seattle Storm, and concerts and live entertainment.
Challenges
As a new franchise, the Kraken decided the organization needed to move from manual human capital management processes to an automated solution as part of its growth plan.
Solutions
The organization selected the UKG Pro® solution because of its ability to handle the complicated payroll and multistate tax issues faced by professional sports teams and arenas.
After going live on the solution, the Kraken has realized powerful business benefits, from easy access to employee data to extensive reporting functionality.
“The most significant improvement with Pro so far is quick access to data that can help our business and improve the work experience for our employees.”
April West
VP of HR
Results
"The most significant improvement with Pro so far is quick access to data that can help our business and improve the work experience for our employees," said April West, VP of HR at the Kraken and Climate Pledge Arena. "As we grow our full-time workforce, we are very focused on DE&I [diversity, equity, and inclusion] efforts. The automation of our diligence around DE&I has saved me a substantial amount of time, and I know the information is 100% accurate."
West noted that reporting on employee data is also improving the company's management of part-time employees. As a professional arena, Climate Pledge Arena employs more than 1,000 part-time employees in guest services, security, ticketing, hospitality, and operations. UKG allows the HR team to effectively recruit, hire, onboard, and manage a dynamic pool of employees.
"Our part-time staff work at two locations and are paid by three different companies. Responding to employee requests for pay and HR information before Pro was a significant drain on resources for everyone," said West. "Now, with Pro, all employees have direct access to their HR data so they can update their direct deposit, view pay stubs, and download their W-2s. Our staff has found the technology to be easy to navigate, and all of us can focus on the work at hand."
