Royal Farms has over 230 store locations throughout Maryland, Delaware, Virginia, and Pennsylvania, and more than 5,400 employees.
Challenges
Royal Farms struggled with an HCM solution that employees found difficult to access and use. The company sought a solution that was designed for ease of use and that could be easily configured by human resources.
Solutions
Royal Farms selected the UKG Pro® solution to achieve its business objectives of streamlining HR processes for thousands of employees across hundreds of retail locations.
"For us, well-trained employees are the foundation of our business and a key driver of customer loyalty," said Brian Roche, Chief People Officer at Royal Farms. "UKG Pro Learning lets us create a powerful combination of in-store, hands-on learning, combined with easily accessible online training. Employee feedback related to UKG Pro Learning has been extremely positive, particularly its ease of use."
According to Roche, the convenient user experience (UX) employees associate with UKG Pro Learning extends to the entire experience with UKG Pro.
"In retail environments like ours, employee turnover means we need a solution that is easy to learn and use, at all levels of the organization. We have a highly seasonal workforce, ramping up our headcount by about 20% in the summer," said Roche. "UKG uses single sign-on for all of its solutions, the system makes it easy for employees to find information, and the solution's training tools are at their fingertips if they need help. In addition, if an employee moves to a different store, their HCM experience remains the same."
Roche noted that UKG Pro's standout UX includes the solution's mobile access. The majority of the company's workforce is store employees, who access UKG Pro at both in-store kiosks as well as their phones on the go.
“UKG Pro Learning lets us create a powerful combination of in-store, hands-on learning, combined with easily accessible online training.”
Brian Roche
Chief People Officer
Results
The intuitive design that reflects employee needs also simplifies system administration. "Our business operates in a cyclical, fluid environment, and we needed an HCM solution that would allow us to make changes without cost, such as moving employees from one location to another," said Roche. "Now, we can reassign employees with a few clicks, and the solution automatically moves all their direct reports as well. Everything works seamlessly."
