From its roots in Las Vegas, MGM Resorts has expanded to create immersive, iconic experiences through its suite of Las Vegas-inspired brands. The MGM Resorts portfolio encompasses 29 unique hotel and destination gaming offerings in the United States and Macau, including some of the most recognizable resort brands in the industry such as Bellagio, MGM Grand, ARIA, and Park MGM.
Challenges
As the largest employer on the Las Vegas strip, with over 62,000 employees in the U.S. alone, MGM Resorts needed a workforce management solution that could provide valuable insight into operations and support compliance. But, perhaps more importantly, the company needed a solution that could serve its complex scheduling and payroll needs across all functions and locations of the business — from gaming and hospitality to retail and food and beverage. It also needed a solution that could manage compliance risks associated with union regulations, tip payment rules, and Gaming Control Board licensing and regulations.
Solutions
To meet these needs, MGM Resorts implemented UKG for Casino Resorts. The UKG® suite of solutions is helping the company better manage its large workforce with real-time workforce data and tools to improve scheduling, payroll, and compliance.
“Getting visibility into the workforce is probably the most powerful thing that we can get [with UKG]. The 24/7 access managers have to employee data really gives them the greatest opportunity to make sure they have the right people doing the right job at the right time.”
Diane Gonzales
VP of Finance Shared Services
Results
Using the powerful scheduling, payroll, and compliance tools in the UKG for Casino Resorts solution, MGM Resorts has gained greater insight into its complex workforce and business operations to schedule appropriately skilled staff for the right positions and times. With anytime, anywhere access to employee data, the organization is able to better serve employees — and, in turn, provide better service to guests.
"Getting visibility into the workforce is probably the most powerful thing that we can get [with UKG]," said Diane Gonzales, VP of Finance Shared Services at MGM Resorts. "The 24/7 access managers have to employee data really gives them the greatest opportunity to make sure they have the right people doing the right job at the right time."
Real-time workforce information and automated payroll tools also make it possible to reduce payroll errors and deliver perfect paychecks to employees.
In addition, compliance risk has been greatly reduced with the UKG solution's automated alerts supporting MGM Resorts in improving its management of union rules and requirements, license renewals, and tip policies.
