JMA Outreach Solutions, based in Sterling Heights, Michigan, builds outreach plans that connect lenders with borrowers through telephone and in-person engagement to resolve borrowing issues.
Challenges
JMA Outreach Solutions had been using a professional employer organization (PEO) for human capital management (HCM) services for its 600 employees, many of whom are part-time. But JMA found the PEO expensive, encountered limited compliance quality control, and lacked oversight of payroll and HR processes. The PEO's user interface also was outdated and uninspiring for JMA's employees, and the solution provided little visibility into employee information.
Solutions
To overcome these challenges, JMA decided to bring its HCM processes in-house. It wanted a solution that could streamline applicant tracking, onboarding of new hires, and other HR processes, and the leadership team wanted to provide employees with a modern user experience when they interacted with the company's HR system. JMA also wanted full control of and insight into its payroll process — from start to finish.
As a contract service provider, JMA sought real-time visibility into and reporting on the status of all customer accounts to best meet customer needs, deliver excellent service, and control costs. In addition, the company wanted to improve quality control of its compliance efforts to mitigate any compliance risks.
By implementing the UKG Ready® suite of solutions, JMA has improved HCM processes, increased employee engagement, mitigated compliance issues, and gained visibility into real-time labor information related to individual customer accounts to better manage labor costs.
“UKG Ready has all the creature comforts, leading to a much better user experience from both a manager and frontline employee's perspective. Best of all, I now do everything our PEO used to do with just myself and the power of UKG — and at a much lower cost.”
Zach Preuss
Field Agent Analyst
Results
Leveraging the power of its UKG® solution, JMA achieves more with less now. Switching from the PEO to UKG Ready saved JMA a significant amount in the first year alone for HCM activities, a task that one JMA employee can now handle.
"UKG Ready has all the creature comforts, leading to a much better user experience from both a manager and frontline employee's perspective," said Zach Preuss, Field Agent Analyst at JMA Outreach Solutions. "Best of all, I now do everything our PEO used to do with just myself and the power of UKG — and at a much lower cost."
JMA has complete oversight of the payroll process and confidence that employees are receiving perfect paychecks, decreasing compliance concerns. The company also has insight into its local municipality accounts, anywhere in the country, and can run reports to check on the status of accounts. The year-end W2 creation and distribution process is now automated in-house, saving time and money.
And with the UKG Ready solution's user-friendly interface, employees can easily see their paystubs and other employment information in the solution, increasing their engagement.
