Hawaiian Airlines is Hawaii’s largest and longest-serving commercial airline.
Challenges
Hawaiian Airlines, a 15-year UKG customer, employs more than 7,000 people, including over 5,000 frontline employees, from pilots to guest service agents, who rarely step foot in a traditional office.
Solutions
The airline has adopted UKG technology over the years, for hiring, onboarding, workforce management, and payroll. The longevity of the relationship can be attributed to the commitment from UKG to understand Hawaiian Airlines’ unique industry challenges, such as FAA regulatory requirements.
“The UKG team has always taken time to understand our business needs and empower us with tools that allow us to seamlessly navigate complicated processes unique to our industry,” said Dylan Souza, senior manager of HR service delivery at Hawaiian Airlines.
“The UKG team has always taken time to understand our business needs and empower us with tools that allow us to seamlessly navigate complicated processes unique to our industry.”
Senior manager of HR service delivery at Hawaiian Airlines
Results
With around-the-clock operations, Hawaiian Airlines recently added HR service delivery to its UKG Pro suite to empower its workforce with 24/7 access to information, so they always have critical information at their fingertips.
“The UKG Pro suite has been a gateway that keeps our workforce informed by providing access to essential operational and HR information at all times of day — including non-traditional working hours,” said Souza. “For example, our pilots now have access to an expansive knowledge base in UKG where they can get immediate answers to HR-related questions or have more complex requests automatically routed to the appropriate person or team.”
