Customer Story

Fred Loya Insurance Uses UKG Ready to Manage Employees, Compliance

  • Gained real-time visibility into workforce data and robust reporting capabilities that have helped manage labor costs and improve compliance

  • Improved administrative accuracy and reduced errors through a single system for all employee records and HR functions

  • Improved payroll accuracy at all locations and reduced compliance risk thanks to user-defined pay and work rules

Fred Loya

Fred Loya Insurance is a Texas-based auto insurance company with more than 3,000 employees and over 700 retail locations across 12 U.S. states. Since 1974, the organization has grown from a single storefront to one of the 500 Largest U.S. Hispanic-Owned Companies.


For years, Fred Loya Insurance had been using a workforce management solution with limited HR functions that couldn’t track employee activities in real time. This became an issue — especially in California, where the company has over 200 locations — as it was difficult to comply with the state’s strict workplace compliance laws related to employees working too many hours or beyond scheduled hours, or not taking meal breaks. The lack of visibility into real-time labor data also created overtime cost surprises when payroll was processed the following week.


With the UKG Ready® suite, the organization now has a comprehensive workforce management and human capital management (HCM) solution with access to real-time workforce data. Robust reporting capabilities help better manage labor costs, increase productivity, improve compliance, and enhance employee engagement.

“By having UKG, it’s a lot easier to manage the workforce and do planning to ensure we stay in compliance.”

Robert Estrada

HR Director


Since going live with Ready, Fred Loya Insurance has increased efficiency with paperless, streamlined HR processes and self-service tools that ease benefits administration, onboarding, and employee information management.

Managers now have real-time visibility into their employees’ hours. They receive an overtime report each Thursday night and must justify employee overtime, which has minimized unapproved overtime.

The organization has also improved administrative accuracy by reducing errors and ensuring consistency with a single system for all employee records.  

Additionally, proactive compliance helps Fred Loya Insurance remain compliant with changing labor laws and regulations in the states where it operates, as well as with the Fair Labor Standards Act and the Affordable Care Act.

Ready’s self-service tools also allow employees to see their hours worked, accrued time, paychecks, and W-2 statements; make address, withholding, and dependent changes; and complete benefits open enrollment, which has led to an increase in overall employee engagement.

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