Customer Story

City of Noblesville Boosts Great Workplace Culture and Unburdens Frontline Workers with AI-Powered UKG Ready Suite

  • Transforms compliance reporting with detailed, automated data to easily track grant funding

  • Processes complex payrolls seamlessly with time savings to efficiently manage its growing workforce

  • Empowers frontline workers to easily access HR tools through a mobile-first experience

Located north of Indianapolis, the City of Noblesville employs about 500 full-time, part-time, and temporary employees spanning police and fire; parks and recreation; planning and development; and utilities, who serve approximately 75,000 residents.

Challenges

As a government municipality whose workforce has nearly doubled in the last seven years, the City of Noblesville needed a full-suite solution to ensure accurate employee pay, ease compliance reporting, and provide anytime access for its people.

Solutions

With a complex workforce spanning various departments and differing requirements, the City of Noblesville selected the all-in-one UKG Ready a suite to easily manage its HR, payroll, compliance reporting, and time tracking to create a great experience for its frontline employees.

“It’s reassuring to know that I can manage time, tax, pay, and reporting in a single, unified solution. Plus, the support from UKG has been consistently reliable. Whenever we have a question or need help, we can always reach out to UKG and connect with someone who is helpful and assists in finding a solution to our needs.”

Debbie Nulliner

Payroll administrator

Results

As a government municipality, the city's complex workforce spans multiple large departments that each have vastly different requirements  with many employees working 24-hour shifts, in the field, or on-call schedules, so it’s critical that employees are not stuck behind a desk and can focus on the important work they do in the community.

“The UKG Ready mobile app has had a positive impact raising compliance with otherwise mundane tasks,” said Holly Ramon, director of human resources for the City of Noblesville. “For example, employees throughout our city can easily clock in and out of shifts, view pay stubs, enroll in benefits, and view their current benefits from anywhere.”

A growing community, the City of Noblesville’s workforce has nearly doubled in the last seven years and continues to increase in tandem with the region’s expanding population. Through automation, UKG Ready organizes complex payrolls and public safety compensation rules to help pay people quickly and accurately, and the time saved processing payroll has enabled the city’s small HR and payroll team to keep pace with that growth.

“It’s reassuring to know that I can manage time, tax, pay, and reporting in a single, unified solution,” said Debbie Nulliner, payroll administrator for the City of Noblesville.

One of the ways UKG Ready helps manage complexity is through detailed, real-time, automated payroll cost allocation. Like many municipalities, the City of Noblesville receives a significant number of grants from multiple funding sources, including the federal government, requiring proper tracking of eligible labor costs on an ongoing basis to ensure compliance.

“We leverage reporting within Ready to track several grants such as Operation Pull-over, the primary seat belt enforcement program in Indiana, as well as programs that fund school resource officers and new firefighters,” said Jeff Spalding, CFO and controller for the City of Noblesville.

Another big win for the city — the consistent support it receives from UKG.

“The support from UKG has been consistently reliable,” said Nulliner. “Whenever we have a question or need help, we can always reach out to UKG and connect with someone who is helpful and assists in finding a solution to our needs.”

Your better tomorrow starts today

Learn how our HR, payroll, and workforce management solutions help you achieve a better work experience for all your people.

Learn more about our award-winning culture