Customer Story

City and County of Denver Realizes Millions in Labor Cost Savings with UKG Solution

  • Delivers payroll processing efficiencies that enabled the reduction and reassignment of payroll staff, creating significant labor cost savings

  • Automates scheduling to ensure fair and equitable schedules, shifts, and overtime assignments, improving employee engagement

  • Tracks labor time spent on specific department and grant-funded projects, so time is assigned to the correct funding source

City & County of Denver

The City and County of Denver operates 51 government agencies, from municipal offices and public safety to the Denver International Airport, and has 13,000 employees.

Challenges

The City and County of Denver struggled with paper-based workforce management processes. Transfer of timekeeping and leave information was slow and open to error. Payroll staff couldn’t verify if pay rules were applied consistently and correctly before they received information.

Lack of timely leave balance information made supervisors unsure if employees had time off available when they requested leave. And paper scheduling enabled favoritism in shift and overtime assignments and didn’t ensure qualified staff members were available to operate special equipment.

Solutions

The City and County of Denver wanted an automated workforce management solution that could automate time and attendance tracking to make sure employee time is accurate and pay rules are applied correctly across every department.

The organization also needed a solution that provided up-to-date and accurate leave balances, so supervisors can verify that employees have leave time available before granting leave requests.

In addition, the organization wanted to ensure shifts and overtime are awarded fairly and that only qualified personnel are assigned to operate special equipment, such as snow removal equipment at the airport.

After implementing an automated UKG® workforce management solution, the City and County of Denver has been able to improve efficiencies and productivity, increase control of its labor costs, enhance employee engagement, and mitigate compliance issues.

“Estimates of $5.2 million in savings over five years following our UKG implementation and an additional $1.1 million in yearly cost avoidance savings have been spot on.”

Susan Judah

CPP, SPHR; Senior IT Systems Analyst; Payroll Division

Results

Payroll processing efficiencies have helped reduce payroll staff from 80 to 35, saving $1.5 million yearly in labor costs. Impacted employees moved to open positions or retired.

“Estimates of $5.2 million in savings over five years following our UKG implementation and an additional $1.1 million in yearly cost avoidance savings have been spot on,” said Susan Judah, CPP, SPHR, Senior IT Systems Analyst in the Payroll Division at the City and County of Denver.

Automated scheduling ensures that employees across all departments receive fair and equitable shift and overtime assignments, increasing their engagement. With employee certifications and qualifications included in the UKG solution, only qualified staff can be scheduled for positions and shifts.

Workforce activities functionality tracks labor time spent on department and grant-funded projects, so this time is accurately gathered and assigned to the correct funding source.

The organization’s specific work and pay rules are configured in the UKG solution, ensuring that accurate regular time, overtime, and leave time are automatically calculated and that employees receive perfect paychecks.

Real-time visibility into workforce data is helping the City and County of Denver continue its labor cost savings.

$1.1M
savings in yearly cost avoidance
$1.5M
savings with efficiencies reducing payroll staff by 45 FTEs
$5.2M
savings projected over five years was on target

 

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