Arc Broward Uses UKG Pro to Overcome Recruiting and Retention Challenges

Since 1956, Arc Broward has changed how people with developmental disabilities and life challenges are embraced and included. Arc Broward employs 375 people, operates 10 locations, and provides 21 programs that deliver groundbreaking efforts to transform the community.

Challenges

Prior to using the UKG Pro® solution, Arc Broward relied on paper-intensive, manual processes for nearly all of its human capital transactions. The agency's recruiting process was particularly inefficient, with one staff member dedicated to filtering emails and sending applicant information on to managers. Developing a robust recruiting program was crucial for Arc Broward because, as with other social service agencies, employees work in a demanding environment, and resource limitations affect rates of pay. The challenges associated with recruiting also impact retention, and the agency continually seeks ways to optimize the work experience for its employees.

Solutions

To overcome these people management challenges, Arc Broward selected UKG Pro.

"We are reaching new talent pools because UKG Pro Recruiting automatically posts opportunities to UKG's job-distribution partners, such as Indeed and LinkedIn," said Eddie Safille, Vice President of Talent Management at Arc Broward. "This simplified posting process has saved us the time of posting ads on individual job sites, as well as the cost of single job postings."

Safille noted that, once applicants engage with a job posting, the UKG Pro Recruiting platform is extremely user-friendly and visually appealing.

"Our recruiting gateway is often our first touchpoint with a candidate, and we are proud of how it represents Arc Broward and enhances our reputation," said Safille. "We can also control the length of the application so that candidates stay engaged in the process."

"UKG Pro is a cornerstone of our employee engagement efforts, and better systems and processes have improved the work experience for everyone."

Eddie Safille

Vice President of Talent Management

Results

According to Safille, managers at Arc Broward are now able to participate directly in the recruiting process, reviewing and advancing candidates on their own, without involvement from HR. Efficiencies from UKG Pro Onboarding have also significantly reduced demands on HR, decreasing the need for Arc Broward staff to handle new-hire compliance paperwork. As a result, staff formerly responsible for managing hundreds of applicant emails and paper-based checklists have elevated their roles and added value: setting up job fairs, making college visits, and forging relationships with community partners.

"UKG Pro is a cornerstone of our employee engagement efforts, and better systems and processes have improved the work experience for everyone," said Safille. "In HR, we are avoiding employee burnout because audits can be run quickly and accurately, and talent acquisition is so much faster. For our employees in the field, the convenience of the UKG Pro mobile app enables them to spend more time focused on their jobs, and no news is good news — our people are being paid accurately and on time, and their administrative headaches are gone."