Customer Story

Anderson Center for Autism Streamlines HR and IT Operations with UKG Pro

  • Simplifies IT infrastructure, eliminates system downtime, and reduces paperwork by 95%

  • Identifies essential employees at risk of leaving with the Retention Predictor tool within UKG Pro

  • Expanded headcount by 60% without any increase in staff used to support payroll

Anderson Center for Austism

Based in Staatsburg, New York, Anderson Center for Autism is a nonprofit organization dedicated to providing the highest quality programs for children and adults with autism. It operates a school and residential campus comprising 19 facilities, as well as more than 20 adult houses and three day-habitation programs, called Life-Long Learning Centers, distributed across three counties.

Challenges

Anderson Center for Autism was using an on-site, paper-intensive HR solution. The organization sought a replacement that would provide insight and functionality to help attract and retain a high-performing workforce, and to help streamline human capital management (HCM) operations.

Solutions

A longtime UKG® customer, Anderson transitioned to the cloud-based UKG Pro® solution.

“Within a week of launching Pro’s predictive analytics tools, we were able to identify essential employees at risk of leaving and take action,” said Gregg Paulk, Director of Information Technologies at Anderson. “We immediately found out the Retention Predictor tool within UKG Pro was accurate and used the insight to retain key talent in several instances. As an IT professional, I am excited by the potential for analytics to validate all data-driven applications and to determine whether the tools we’ve deployed are actually working.”

With an IT background, Paulk said he appreciates how UKG Pro simplifies the organization’s IT infrastructure while giving Anderson’s employees role-based, anytime access to their information online.

“On the IT side, UKG Pro has virtually eliminated our downtime for HR and payroll. In the past, I would have to take our system down for a number of days to install quarterly tax and system updates, but now UKG manages all Pro upgrades from behind the scenes,” said Paulk.

“On the HR side, our geographically dispersed employees are using Pro’s easy mobile capabilities to access their personal information from anywhere,” he added. “HR requests from employees for basic information have dropped dramatically, and employee self-service for simple account changes has reduced the strain on administrative resources.”

“Within a week of launching Pro’s predictive analytics tools, we were able to identify essential employees at risk of leaving and take action. We immediately found out the Retention Predictor tool within UKG Pro was accurate and used the insight to retain key talent in several instances.”

Gregg Paulk

Director of Information Technologies

Results

By streamlining Anderson’s HCM processes, Pro is also helping the organization save substantial time and money. For example, Pro completely automates a payroll process that once required its 740 employees to submit weekly paper documents to the payroll department for manual verification and entry. According to Paulk, Pro has cut paperwork by 95%, and the organization’s headcount has grown 60% without any increase in the number of staff used to support payroll and administration.

In addition, improved visibility into overtime costs has helped the organization correct staffing levels and bring overall costs down. With additional resources now available, Anderson is able to prioritize training for its staff.

“Training is essential for our highly regulated organization,” said Paulk. “Pro has enabled Anderson to increase the amount of time staff spends on training and certifications by 30%.”

95
%
reduction in payroll processing paperwork
60
%
increase in headcount without additional payroll staff
30
%
increase in staff training and certification time
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