Based in Atlanta, Georgia, American Software develops, markets, and supports a portfolio of software and services that delivers collaborative supply-chain planning and enterprise management solutions to the global marketplace. The company's software and services are designed to bring tangible business value to enterprises by supporting their operations via the internet.
Challenges
American Software has a lean HR and payroll team that handles the entire scope of HR, payroll, and talent management for its 400 employees working across its global operations. Previously, the company had used a payroll service bureau, but the experience was hampered by a lack of control and limited visibility, especially related to supporting multiple business divisions and flexible reporting.
Solutions
To enhance its various people-centered operations, the company selected the cloud-based UKG Pro® solution, because of its comprehensive human capital management (HCM) suite, and then went live with a fast, seamless launch of the solution.
"Our deployment of Pro was straightforward and problem-free," said Tracy Waldrop, Manager of Human Resources and Payroll at American Software. "UKG's support team walked us through the configuration and quickly addressed our questions. The launch was a clear, structured, well-communicated process that was on time and on budget. Having such a successful rollout experience established a very solid business relationship for us."
Pro provides customers like American Software with one, centralized solution for the full suite of HCM functionality, including HR, payroll, benefits, onboarding, and global capabilities. The value of using cloud technology for HCM includes rapid deployment, increased cost savings, and immediate 24/7 access.
“UKG Pro immediately made a positive impact on our team. Having HR, payroll, and reporting in a single solution gives us greater flexibility and significantly reduces the time required to manage a variety of requirements across our diverse group of businesses and employees.”
Tracy Waldrop
Manager, Human Resources and Payroll
Results
"Pro immediately made a positive impact on our team," said Waldrop. "Having HR, payroll, and reporting in a single solution gives us greater flexibility and significantly reduces the time required to manage a variety of requirements across our diverse group of businesses and employees. And, with everything in one place, our employees have the convenience of 24/7 access to monitor their personal information and manage PTO requests."
In addition to accelerating processes for payroll, American Software has achieved substantial time and cost savings related to benefits enrollment. With UKG Pro Open Enrollment, employees enjoy an easy-to-use web experience, where they can review benefits options and make elections from any device and any location. American Software's lean HR team has minimized paper usage and eliminated nonvalue-added efforts in handling, printing, and distributing forms. Because employee benefits and related deductions are processed in one HCM solution, no reconciliations or duplicate efforts are necessary.
"We have a small team that manages a sizable volume of employee information, and UKG Pro Open Enrollment has helped us with accurate and timely visibility of our entire process for employee benefits enrollment," said Waldrop. "We have eliminated mounds of paperwork and saved weeks in administrative effort. The integration to third parties has helped us spot and resolve potential problems before they can occur."
One of the primary business advantages of Pro is that the technology is designed to simplify and improve work for employees at every level of the organization. Because of UKG's focus on a person-centric user experience, companies can increase productivity, speed, and collaboration among their employees.
