Retail, Hospitality, & Food Service Advisory Services

Recent Posts

Essential Worker
Employee Experience

The Solutions You Need to Keep Essential Workers Safe in the Workplace

Providing a safe environment for frontline staff need not be a process encumbered by complexity or high cost investments of time and money.
Workforce Management Processes
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Workforce Management

No More Silos: Best Practices for Aligning Workforce Management Processes

When it comes to workforce management, many retail and hospitality organizations struggle with functional siloes. As these businesses have been forced to pivot operations during closures and phased re-openings, the need for alignment has never been more critical to keep labor costs and productivity on track.
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Workforce Management

Cross-Training: An Effective Strategy for Building a Leaner, More Flexible Retail & Hospitality Workforce

Retail and hospitality providers need to find a way to run lean while still delivering an exceptional customer service experience. Cross-training ensures greater flexibility in managing the workforce to get the job done.
Successful Global Rollout
Working Smarter Café

The Telltale Sign of a Successful Global Rollout

Workforce management strategic advisor John Colglazier and workforce management solution consultant Greg Freudenthaler offer guidance on setting global business standards to help you navigate decisions about your workforce.
Best Practices for Staffing to Demand in the New Normal
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Workforce Management

Retail Forecasting Best Practices: Staffing to Demand in the New Normal

As retail and hospitality begin reopening in phases, here’s how to approach forecasting and staffing challenges that are likely to occur.
Emerging stronger post COVID-19
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Workforce Management

Come Together: Sharing Labor to Optimize Retail Scheduling

Reopening retail presents new challenges in staffing. Consider whether labor sharing can help your organization adapt and how technology can be used to implement this strategy effectively.
Emerging stronger post COVID-19
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Workforce Management

Rethinking Retail Labor Standards in Uncertain Times

Drastic shifts in traffic require retailers to rethink labor standards. Learn more about how retailers are addressing the latest challenges in labor planning.
Bringing Back the Fun: Flexible Staffing Strategies for Reopening Destinations
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Workforce Management

Bringing Back the Fun: Flexible Staffing Strategies for Reopening Destinations

Resort destinations are reopening and that means satisfying new requirements with fewer hands to help. Here are some strategies on how to bring back the fun responsibly.
why self-service is a win-win
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Workforce Management

Why Self-Service is a Win-Win for Employers and Employees Alike

The future is uncertain enough. Workforce management solutions can engage your employees in ways that make them feel empowered, connected, and valued.