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Recent Posts

Holiday shopping retail
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Workforce Management

Retail Store Manager: The Real Holiday Hero

The 2020 holiday shopping season will be unlike any other due to the pandemic. Retailers are expecting the holiday shopping season to be long and drawn out and are focusing on making every day count.
Workforce Management Processes
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Workforce Management

No More Silos: Best Practices for Aligning Workforce Management Processes

When it comes to workforce management, many retail and hospitality organizations struggle with functional siloes. As these businesses have been forced to pivot operations during closures and phased re-openings, the need for alignment has never been more critical to keep labor costs and productivity on track.
man with hospitality cart and mask
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Workforce Management

Cross-Training: An Effective Strategy for Building a Leaner, More Flexible Retail & Hospitality Workforce

Retail and hospitality providers need to find a way to run lean while still delivering an exceptional customer service experience. Cross-training ensures greater flexibility in managing the workforce to get the job done.
recent crisis impact roundtable
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Workforce Management

Retail Responds: Lessons Learned from European and UK Retail Customers

To further understand how the recent crisis has impacted - and continues to impact – our customers, Kronos has run several industry-specific virtual roundtables to learn more about their experiences.
Emerging stronger post COVID-19
Employee Experience

Lessons Learned on a Road to Recovery

Discover shared stories and lessons learned from 9/11 economic recovery that can be applied for post-pandemic prosperity in the retail and food service industries.
amazon go touch less store
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Workforce Management

Amazon Go: Boy Was I Wrong

Amazon Go’s touchless commerce isn’t ahead of its time, it’s on time, and as we emerge out of this pandemic and try to figure out what “normal” will mean, traditional ideas of an ideal shopping experience will continue to change.
Best Practices for Staffing to Demand in the New Normal
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Workforce Management

Retail Forecasting Best Practices: Staffing to Demand in the New Normal

As retail and hospitality begin reopening in phases, here’s how to approach forecasting and staffing challenges that are likely to occur.
Emerging stronger post COVID-19
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Workforce Management

5 benefits of benchmarking data for restaurants post-COVID 19

Black Box Intelligence, a company created to simplify the lives of restaurant operators, reacted to COVID-19 by analyzing data they've collected and provide valuable insights to restaurant operators.
Emerging stronger post COVID-19
Employee Experience

Build a resilient frontline with reimagined training: 5 lessons learned

While getting back to business, it is more critical than ever for your employees to understand the new procedures necessary to make your company successful in the future with these 5 lessons learned.
Emerging stronger post COVID-19
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Workforce Management

Come Together: Sharing Labor to Optimize Retail Scheduling

Reopening retail presents new challenges in staffing. Consider whether labor sharing can help your organization adapt and how technology can be used to implement this strategy effectively.