Education

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University Computer - library
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Workforce Management

Customer Service in Higher Education

Campus services such as health clinics, financial aid, and academic advisors all have an impact on how a student perceives the customer value of a university. By leveraging tools that create efficiencies around offering these services, institutions can enhance the overall customer service experience that they are providing.
Classroom
Life-Work Trends

A Day in the Life of a Teacher: Where User Experience and K-12 Education Intersect

Now more than ever, the employee experience — specifically, how an employee feels while interacting with a product — plays an integral role in products and services utilized by all K-12 districts.
Springfield Resurgent Book Cover
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Workforce Management

Building a Financially Sustainable Future: Lessons Learned From the CAFO of Springfield, Massachusetts

Learn how a city overcame tremendous fiscal challenges through a digital transformation and put themselves on the map for strong financial management.
remote teaching
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Workforce Management

Where Are All Our Substitutes?

We need substitutes to keep our schools running – and we need continuity in the classroom to ensure consistent learning continues. However, many school districts nationwide are facing shortages of substitute teachers due to the COVID-19 pandemic.
Springfield
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Workforce Management

How a Proud City Built a Fiscally Sustainable Future

Learn how collaborative leadership, automated systems, and systematic checks and balances formed the basis for achieving what many would have deemed an impossible financial turnaround in Springfield, Massachusetts.
Post-Pandemic K12
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Workforce Management

What Will the Post-Pandemic Future Look Like for School Districts?

Learn from the experts how to be more strategic in managing your K-12 workforce in a post-pandemic world while continuing to do more with less.
teacher appreciation week
Life-Work Trends

Thanking Our Educators During Teacher Appreciation Week

Teachers, thank you for your commitment to our students regardless of the circumstances. Thank you for your creative and engaging lessons that inspire students to discover their passions. Thank you for never giving up on the students who need you the most. Thank you for everything. This week, May 3-7, please help us give our teachers the recognition they deserve.
Being more strategic in K-12 post pandemic
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Workforce Management

How to Be More Strategic in Managing Your Post-Pandemic K-12 Workforce

Learn from the experts how to be more strategic in managing your K-12 workforce in a post-pandemic world while continuing to do more with less.
Professor teaching lecture
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Workforce Management

Higher Ed’s Top IT Issues: Restore, Evolve, Transform

EDUCAUSE has released its Top IT Issues of 2021. This ever-popular report produced each year helps institutions prioritize their goals, projects, and budgets. This year, they took a different approach and focused on how the role of technology will affect pandemic recovery.
Teaching
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Workforce Management

Holiday Break: The Perfect Time to Catch-Up

There is no complete rest for the weary, but this winter break is the perfect opportunity for educators to take stock of the year and catch up.