Customer Experience

Recent Posts

University Computer - library
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Workforce Management

Customer Service in Higher Education

Campus services such as health clinics, financial aid, and academic advisors all have an impact on how a student perceives the customer value of a university. By leveraging tools that create efficiencies around offering these services, institutions can enhance the overall customer service experience that they are providing.
Healthcare-Worker-COVID
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Workforce Management

Lessons Learned: How Allina Health System Reached Epic Performance with UKG Extensions

The last two years of the COVID-19 pandemic have shined a well-deserved spotlight on the ongoing need to have a reliable staffing method to ensure quality patient care. Allina Health System recently shared their experience during this process and discussed how they paired their EPIC system with UKG Workforce Scheduler Extensions for Healthcare to achieve key operational outcomes. Read about their takeaways and lessons learned here!
UKG Works
Working Smarter Café

UKG Works Registration Is Now Open: Attend in Vegas or Virtually!

Invest in what you believe and join us this year at UKG Works. Register before July 16 to receive early-bird pricing and get $350 off the standard conference fee.
Meaghan Connelly
Working Smarter Café

User Spotlight: Sr. System Analyst Meaghan Connelly Shares Team Rollout of New Advanced Scheduling Features at UMass Memorial Health

This User Spotlight tells the story of how Senior System Analyst Meaghan Connelly helped users adopt new advanced scheduling features at UMass Memorial Health. Read about the process and what Meaghan says are the keys to a successful rollout.
banking
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Workforce Management

Building Customer Connections at Banks and Credit Unions

This blog highlights the importance of building strong relationship with customers and the role technologies play in achieving strong customer connections. You will learn what customers care most about when choosing a bank or credit union to do business with. Additionally, you will learn about key UKG Banking Solutions such as Appointments, Lobby, Scheduling, and analytics that play a key role in making customers more happy, and connected with their financial services partner.
HR-Payroll Esymposium
Working Smarter Café

Reimagining a New Vision for People + Work

The Spring HR & Payroll eSymposium on May 5 will provide the opportunity to explore how you can take lessons learned from the past year and reimagine people strategy for the future. Learn more about the four content tracks and find out where to register!
Quick-Bite Videos for the Busy HR Professional
Working Smarter Café

Quick-Bite Videos for the Busy HR Professional

Introducing our latest UKG Ready video series: Customer Success Talks! Join Customer Success Managers Kristen Hug and Jocelyn Zenk as they give insight into various UKG Ready features and tips on making the most of them.
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Workforce Management

Value Added Resellers: Our Partners and Yours

Learn the benefit of utilizing value-added resellers (VARs) when procuring technology for your public sector organization.
Healthcare
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Workforce Management

NOW AND THEN: A UKG Customer Shares Their Experiences

Launching UKG Dimensions™ can mean a fresh start and new opportunities. Take a look at a customer’s experiences and important differences between UKG Dimensions versus UKG Workforce Central.
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Working Smarter Café

Request the Blog Topics You Want to Read About in Less Than 3 Minutes

What blog topics do you want to see on Working Smarter Café? Let us know and we’ll write about them! Plus, get the chance to offer us feedback on your Working Smarter Café experience.