This blog highlights the importance of building strong relationship with customers and the role technologies play in achieving strong customer connections. You will learn what customers care most about when choosing a bank or credit union to do business with. Additionally, you will learn about key UKG Banking Solutions such as Appointments, Lobby, Scheduling, and analytics that play a key role in making customers more happy, and connected with their financial services partner.
The pandemic has greatly accelerated the implementation of business transformation technologies in the workplace and the acceptance of virtual technologies at home. In response to the acceleration of digital solutions, banks and credit unions have turned to products such as appointment setting and lobby tracking software to increase profitability and customer satisfaction through an omni-channel experience.
Waiting in lines may be a thing of the past. That’s one silver lining of the current COVID-19 pandemic. Although lines, aka queues, have always been considered a necessary evil, there’s hope for them to be non-existent in our near future. The need to avoid them has been expedited due to the concern over social distancing.