Retail, Hospitality, and Food Service

Supermarkets and grocery stores are the backbone of our communities. They ensure that families are fed, and they provide jobs to people from every walk of life. Employees help keep shelves stocked at night and serve customers with a smile during the day. This February 22, 2022, on Supermarket Employee Day (and every day in between)... we want to thank you!

You’ve probably seen the effects first-hand. When it comes to the Great Resignation, why have hospitality and food service been hit the hardest?

Rob Klitsch joins UKG as the new Industry Marketing Director for Retail and Hospitality. At UKG, Rob will offer his extensive industry knowledge to lead UKG’s marketing strategy across the retail, hospitality, and food service verticals.

With a unified payroll, payroll services, and HR solution in place, the team at M Culinary Concepts can now focus on providing a great guest experience for their clients and be able to take care of their people who make it all happen.

We hear these words all the time: ‘Artificial Intelligence (AI)’ and ‘Machine Learning (ML)’. But what do they mean, and how do they help your retail operations? How can they help your workforce succeed and use their time wisely?

It’s been about a year since COVID-19 was first confirmed in the US, upending industries and lives across the country. And no segment of the workforce has been more impacted than hourly employees. Spanning a range of industries from healthcare to retail and food service, hourly workers make up nearly 60 percent of the US workforce with over 80 million employees.

I recently had the privilege of speaking with Wyclif Kpanou, Director of Operations for Westside Donuts, a large Dunkin’ franchise in New York. I wanted to chat with him to learn how and why he made the decision to partner with UKG™ (The Ultimate Kronos Group) to help improve the productivity of his workforce.

The past year has transformed nearly every aspect of work. Companies have had to stay up-to-date on ever-changing regulations. Whether it meant switching to curbside services, expanding delivery capabilities, or offering ecommerce, they’ve had to modify operations to keep employees and customers safe. But beyond physical wellness, this year has also emphasized the fact that the financial wellness of many working Americans is in a precarious position.

This year looks a little different than the past; and its been said on the news over and over with all the different words to explain it: unprecedented, unparalleled, dangerous, unexplainable. But those words don’t stop the world and what is happening in your stores. So what is happening now? The holiday and then post-holiday rush. It’s here, and a pandemic hasn’t stopped it.

Is your retail business striking gold, or striking out? Data is the new currency in business but it needs to be mined and refined to be used optimally. In retail, our gold is traffic data. Anyone with a traffic counter can collect it, but the real key is knowing how to use it.