People as a Priority: 3 Ways to Invest in Employee Development for Long-Term Business Success

This story is a guest contribution from Mercer, offering strategic HR transformation and implementation services.

In today’s rapidly evolving workplace, digital transformation dominates headlines. But while technology enables change, it’s your people who drive it. Organizations that view their workforce purely as a cost center risk missing one of the most strategic investments they can make: employee development.

Building a future-ready workforce means going beyond training programs or ad hoc upskilling. It requires a human-centered approach that aligns learning and career growth with business objectives, while meeting employees where they are.

In this post, we’ll explore three actionable strategies to help leaders shift from transactional training to transformational development—creating lasting value for both employees and the business.

1. Align Employee Development with Business Strategy

Too often, employee development lives in a silo—disconnected from the larger goals of the organization. As a result, companies invest in training without clear outcomes, and employees engage without real clarity on what it means for their growth.

To unlock true value, development must be embedded into strategic workforce planning. That means:

• Identifying future skills needs: Use workforce analytics and labor market insights to forecast the roles and skills that will be critical over the next 3-5 years. Don’t just focus on technical skills—consider leadership, adaptability, and emotional intelligence.
• Upskilling with intent: Design learning programs that close those gaps while supporting the career goals of your employees. Empower teams to see how what they’re learning today prepares them for where the business is headed.
• Equipping managers as development catalysts: Your managers are on the frontlines of growth. Equip them with training and tools to coach effectively, recognize skill gaps, and connect learning to performance goals.

Action Tip

When selecting a workforce or HCM platform, prioritize systems that integrate skills data with career mobility and learning pathways. This makes it easier to connect the dots between talent development and business outcomes.

2. Build a Culture of Continuous Learning and Feedback

The most resilient organizations don’t treat employee development as an event. They treat it as a culture.

That culture begins by embedding learning into the flow of work—through bite-sized content, on-the-job experiences, cross-functional exposure, and regular coaching. But equally important is the feedback loop: employees need real-time insights into how they’re doing and where they can grow.

To build this type of environment:

• Normalize continuous learning: Provide multiple avenues for employees to develop—whether through mentorship, peer-to-peer learning, or access to on-demand content.
• Prioritize feedback and recognition: Foster a culture where feedback is frequent, constructive, and two-way. This helps employees take ownership of their growth and encourages open communication between employees and leaders.
• Reward growth, not just output: Recognize not only performance, but effort and improvement. This shift encourages employees to take risks, try new skills, and view development as a long-term journey rather than a one-time event.

Action Tip

Regular pulse surveys and engagement tools can help leaders understand where employees feel supported—and where development opportunities may be falling short.

3. Redefine Employee Development Through a Human-Centered Lens

Today’s employees are looking for more than a paycheck—they’re looking for purpose, flexibility, and an organization that invests in their whole self. That’s why employee development can no longer be confined to career ladders or e-learning modules. It must account for well-being, mobility, inclusion, and personal growth.

A human-centered development model includes:

• Personalized career pathways: Provide tools that help employees visualize career pathways and options based on their strengths, interests, and goals. This transparency fosters trust and motivation.
• Equitable access to learning: Ensure that development opportunities are inclusive and accessible—regardless of role, location, or background. This includes rethinking how you deliver learning and who gets tapped for leadership programs.
• Well-being as a foundation: Development is harder when employees are burnt out or disengaged. Mental health support, flexibility, and work-life balance are not “extras”—they’re enablers of growth.

Action Tip

Choose platforms that support a unified view of the employee experience—combining learning, feedback, mobility, and well-being—to help managers and HR teams proactively support their people.

Bonus Strategy: Measure What Matters

If you want employee development to be taken seriously as a business strategy, measure it like one. Go beyond participation rates and track indicators that matter to the business:

• Employee retention by skill development investment
• Internal mobility rates
• Leadership pipeline strength
• Performance improvement post-training
• Impact of manager enablement on team engagement

Quantifying these outcomes makes it easier to make the case for ongoing investment in people.

Final Thought: Your People Are the Strategy

The workforce isn’t just an enabler of your business goals—it is your business. Investing in people development doesn’t just reduce turnover or increase engagement—it creates organizations that can adapt, lead, and thrive.

As leaders look ahead, the question is no longer whether to invest in employee development. The question is how deeply, how equitably, and how strategically. Because in a world of constant change, the organizations that will win are the ones that choose to grow their people first. 

Are you looking to empower your workforce and propel your organization to new heights? Explore Mercer on the UKG Marketplace to learn how their customized transformation plans and technology deployments backed by ongoing support can ensure a smooth transition.