UKG Scores Highest Overall Rating Among Customers’ Choice Providers in 2021 Gartner Peer Insights ‘Voice of the Customer’ Cloud HCM Suites for 1,000+ Employee Enterprises

April 19, 2021 , LOWELL, Mass. and WESTON, Fla.

UKG (Ultimate Kronos Group), a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, is a 2021 Gartner Peer Insights Customers’ Choice for Cloud HCM Suites for 1,000+ Employee Enterprises1 with the highest overall rating among Customers’ Choice HCM providers — 4.6 out of 5 based on verified end-user reviews.

The Gartner Peer Insights Customers’ Choice distinction utilizes feedback and ratings from verified end-users at enterprise organizations with 1,000 or more employees who have direct experience purchasing, implementing, or using UKG solutions, including UKG Pro (formerly UltiPro), UKG Ready (formerly Kronos Workforce Ready), and UKG Dimensions (formerly Workforce Dimensions from Kronos). UKG also offers UKG HR Service Delivery (formerly PeopleDoc by Ultimate Software)

“Our purpose is people, which means keeping our end user at the forefront of everything we do,” said Chris Todd, president at UKG. “From our support and services, to our focus on innovation, to delivering regular enhancements that empower employees to make an impact, this report is validation of the collective efforts of the entire U Krew, now 13,000-plus employees strong and growing every week to support demand for UKG solutions.”

In addition to the highest overall rating for Customers’ Choice HCM providers, UKG also received the highest ratings among Customers’ Choice HCM providers for service and support (4.7/5) and integration and deployment (4.5/5).

“The strength of UKG’s culture is visible not only in the national recognition UKG has received, but also in the quality of the company’s HR software and the incredible level of support we receive from UKG employees,” said Jack Klott, vice president of human resources at Independent Bank.

UKG’s award-winning customer experience begins at implementation and continues throughout the entire customer lifecycle. Tailored services by organizational need, proactive support, and strategic guidance elevate the UKG customer relationship above tactical technical support to instead focus on creating a transformational partnership.

“UKG has proven it is committed to innovating with us as we work to bring our vision of becoming a best-in-class, people-first transportation agency to life,” said Faisal Jameel, chief technology officer at NJ TRANSIT. “Our mission to become a world-class transit system hinges in large part on our ability to acquire the right tools and technology to empower our people — and UKG is an essential part of that journey.”

Gartner, the world’s leading research and advisory company, recently named UKG a Leader in the 2020 Gartner Magic Quadrant for Cloud HCM Suites2 for 1,000+ Employee Enterprises for the fourth consecutive year3. Gartner also ranked UKG Pro highest for North America Midmarket Use Case in the Gartner Critical Capabilities for Cloud HCM Suites Report 20204.

Supporting Resources

Footnote 1: Gartner, Peer Insights ‘Voice of the Customer’: Cloud HCM Suites for 1,000+ Employee Enterprises, Peers, 9 April 2021

Footnote 2: Gartner, Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises, Jason Cerrato, Ranadip Chandra, Jeff Freyermuth, Ron Hanscome, Chris Pang, Helen Poitevin, Sam Grinter, John Kostoulas, Amanda Grainger, 9 November 2020

Footnote 3: Ultimate Software and Kronos merged on April 1, 2020 and became UKG (Ultimate Kronos Group) on October 1, 2020.

Footnote 4: Gartner, Critical Capabilities for Cloud HCM Suites for 1,000+ Employee Enterprises, Jason Cerrato, Ranadip Chandra, Jeff Freyermuth, Ron Hanscome, Chris Pang, Helen Poitevin, Sam Grinter, John Kostoulas, Amanda Grainger, 23 November 2020

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About UKG

At UKG (Ultimate Kronos Group), our purpose is people. Built from a merger that created one of the largest cloud companies in the world, UKG believes organizations succeed when they focus on their people. As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG delivers award-winning Pro, Dimensions, and Ready solutions to help tens of thousands of organizations across geographies and in every industry drive better business outcomes, improve HR effectiveness, streamline the payroll process, and help make work a better, more connected experience for everyone. UKG has 13,000 employees around the globe and is known for an inclusive workplace culture. The company has earned numerous awards for culture, products, and services, including consecutive years on Fortune’s 100 Best Companies to Work For list. To learn more, visit ukg.com.

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