UKG Helps Footwear Innovator Crocs, Inc. Unify Global People Operations
UKG, a leading provider of HR, payroll, and workforce management solutions for all people, today announced that Crocs, Inc., a world leader in innovative casual footwear, is unifying workforce operations across its global enterprise with UKG technology.
Crocs, Inc. sells shoes in more than 85 countries and employs more than 6,000 people at retail stores, distribution centers, and corporate locations in the United States as well as Europe, Middle East, Africa, and Latin America (EMEALA), and the Asia-Pacific (APAC) region. The company launched UKG Dimensions in November 2021 as its global workforce management solution for advanced scheduling, forecasting, and timekeeping to support its people and long-term growth plans.
“As our business expands, we need to be able to scale our global cloud platforms. UKG is able to do that and is part of our overall IT strategy,” said Doug Goehl, vice president of global enterprise applications at Crocs, Inc. “Historically, most of our regions operated independently of one another in the sense that they relied on manual processes or homegrown solutions for their workforce management needs. It was difficult to view data across networks and understand where our efficiencies were, and it became clear we needed a global platform to best support our business and our people. That’s where Dimensions came in.”
Working in collaboration with the UKG Global Delivery Services team, Crocs, Inc. first implemented Dimensions at its U.S. corporate, retail, and warehouse locations. Within a year, its EMEALA and APAC locations were live on the solution as well, including the company’s HEYDUDE footwear brand, which was acquired mid-project.
“There was a lot of complexity to that project, and the fact that we were able to get that population live on Dimensions with the rest of our global workforce in such a short time was remarkable,” said Goehl. “The reason we were so successful was because of our partnership with UKG. We acted as one team and made decisions together. It was an amazing transformation in a very short amount of time.”
Since going live, one of the biggest benefits to Crocs, Inc. has been the ability to access Dimensions from any location worldwide — on any device — and get visibility into key labor data from a centralized location. Mobile accessibility allows employees to view their schedules and swap shifts, so they can better plan their life and work responsibilities. Managers can also better align budgeted hours to how many store or warehouse employees are needed at any time to meet customer demand.
“It used to take hours for store managers to schedule their teams, and it was very difficult to forecast how many employees would be needed at any point in time because we didn’t have reliable, historical data,” said Goehl. “Now, with Dimensions, managers worldwide can schedule their teams within minutes. And as we continue to roll out forecasting in the U.S. and globally, we’ll be better positioned to make the best decisions for our business.”
"Workforce management is critical to the success of any business, and having the right system in place to navigate the complexities of a multinational organization is essential,” said Chris Todd, CEO at UKG. “Scheduling and forecasting are key components to helping companies run their operations effectively. As Crocs, Inc. continues to grow, Dimensions will scale with it. Most importantly, as a dedicated partner, we will continue to deliver exceptional value as we support the short- and long-term goals of the company.”
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At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers to show what’s possible when businesses invest in their people. Born from a historic merger that created one of the world’s leading HCM cloud companies, our Life-work Technology approach to HR, payroll, and workforce management solutions for all people helps more than 70,000 organizations around the globe and across every industry anticipate and adapt to their employees’ needs beyond just work. To learn more, visit ukg.com.
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