Partners for Life: UKG Announces Global Delivery Services, Dedicated to Providing an Unparalleled Experience for Every Customer

November 18, 2020, LOWELL, Mass., and WESTON, Fla.

Bringing together key customer success pillars from two organizations known for high customer retention, loyalty, and world-class support, UKG (Ultimate Kronos Group) today announced the formation of UKG Global Delivery Services to drive continuous improvement and innovation while creating meaningful experiences for organizations worldwide throughout their lifelong UKG journey.

“Creating lifelong partnerships is our mission,” said Bob Hughes, chief customer officer, UKG (Ultimate Kronos Group). “With more than 70 years of combined experience as people and workforce experts, we care deeply about our customers’ long-term success and are committed to building meaningful, longstanding relationships to help organizations—and their people—innovate and thrive.”

Comprised of more than 2,000 services professionals around the world with decades of deep technical and domain expertise, UKG Global Delivery Services provides unparalleled support to customers and delivers exceptional professional services, award-winning support, and resources throughout implementation and beyond—with one singular model to support all customers, both new and longstanding.

Collaborating closely with UKG Customer Success and Executive Relationship Management teams, UKG Global Delivery Services brought nearly 500 customers live in the fourth quarter alone, while also guiding organizations through every step of their UKG solutions journey—across UKG Pro, Dimensions, Ready (formerly known as UltiPro, Workforce Dimensions, and Workforce Ready, respectively), and other verticalized and specialty products—to ensure each customer’s unique needs are met as long-lasting partnerships are cultivated.

“As a longtime UKG Pro user now also leveraging UKG Dimensions, we’ve benefitted greatly from the support provided by UKG Global Delivery Services,” said Sylvia Foust, payroll systems administrator, North Ottawa Community Health System. “With a team of experts readily available and hyper-focused on our specific needs, we can always count on the people at UKG to fully support our needs, treat our team with respect, and help resolve any issues quickly as we partner and grow together.”

Resulting from purposeful cross-education for customers with full suite UKG solutions, organizations benefit from the power of accomplished leaders in HCM and workforce management as well as practitioners with extensive industry-specific expertise to achieve enriched, value-based business outcomes regardless of geography, industry, complexity, or workforce population.

Additionally, customers benefit from proactive, value-added services such as best-in-class educational resources, training, onboarding, and ongoing support that creates a personal, customized experience so each organization achieves maximum value from its UKG investment.

“Our support doesn’t end when a customer’s implementation is complete,” adds Hughes. “As a partner deeply committed to helping their business grow and thrive, we infuse customer success tools and resources from the beginning to ensure organizations are set up to succeed. As trusted advisors who understand our customers’ complexities and unique needs, we are able to provide unparalleled service no matter where they are in their UKG journey.”

Supporting Resources

About UKG

At UKG (Ultimate Kronos Group), Our Purpose Is People. Built from a merger that created one of the largest cloud companies in the world, UKG believes organizations succeed when they focus on their people. As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG’s award-winning Pro, Dimensions, and Ready solutions help tens of thousands of organizations across geographies and in every industry drive better business outcomes, improve HR effectiveness, streamline the payroll process, and help make work a better, more connected experience for everyone. UKG has more than 12,000 employees around the globe and is known for its inclusive workplace culture. The company has earned numerous awards for its culture, products, and services, including consecutive years on Fortune’s 100 Best Companies to Work For list. To learn more, visit


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