Skip to main content
Contact Sales Support Careers
United States (English)
Americas
  • United States (English)
  • Canada (English)
  • Canada (Français)
  • Mexico (Español)
Europe, Middle East & Africa
  • United Kingdom (English)
  • France (Français)
  • Deutschland (Deutsch)
  • Nederland (Nederlands)
  • Other EMEA Locations
Asia/Pacific
  • India (English)
  • Australia (English)
UKG logo UKG logo
Search
Get started Get started
    • Solutions
      Solutions by Need
      People icon
      Human Resources
      Payroll icon
      Payroll
      Talent icon
      Talent Management
      People connected icon
      HR Service Delivery
      Clock with Person
      Time & Attendance
      Calendar day icon
      Scheduling
      Document check shield icon
      Compliance
      Chart bar statistics icon
      Reporting and Analytics
      Product Suites
      UKG Pro

      A culture-driven HCM suite designed to support your enterprise organization's needs.

      UKG Ready

      All-in-one HR solution to help leaner teams focus on growth and making a difference for your people, every time.

      View all products
      Make your workplace shine brighter with UKG AI
      Learn more
      Learn more
      Reference Image

      Discover the generative AI that shines a light on your data to illuminate the best path forward on your journey to creating a great workplace.

    • Customer Experience
      The UKG Promise

      With over 70 years of expertise with BOTH people systems and systems of work, no one knows people and how they work better than UKG.

      Our Promise
      Customer Experience

      We think you’re pretty special when you’re a UKG Customer. That’s why we build products designed to inspire your people — and your organization — to grow and thrive.

      Partner for Life
      Implementation
      Support Experience
      UKG Community
      Working Smarter Café
      Customer Stories
      Belle Tire

      UKG Pro streamlines and automates administrative and HR tasks, so that field teams and managers can spend more time with customers, and coach, train, and listen to their people.

      Eventide Senior Living Communities

      Eventide Senior Living Communities uses UKG to drive employee engagement and streamline workforce management and HCM, including cutting PBJ reporting time by 99%.

      See all customer stories
      Collaborate, learn, and get support for your UKG solution!
      Visit UKG Community Visit UKG Community
    • Resources
      • Research & Insights
        Research & Insights
        • By Business Need
        • By Type
        See all
        Growth icon
        Human Capital Management
        People icon
        Human Resources
        People connected icon
        HR Service Delivery
        Payroll icon
        Payroll
        Talent icon
        Talent Management
        Chart tree people icon
        Workforce Management
        Clock with Person
        Time & Attendance
        Calendar day icon
        Scheduling
        Document check shield icon
        Compliance
        Chart bar statistics icon
        Reporting and Analytics
        Lightbulb icon
        Product Info
        Video player icon
        Product Tour
        Article featured icon
        Analyst Report
        Document icon
        White Paper
        Book icon
        eBook
        Organization icon
        Industry Brief
        Chart bar icon
        Infographic
        News people icon
        Article
        Video player icon
        Webinar Replay
        Interactive
      Research & Insights
      • By Business Need
      • By Type
      See all
      Growth icon
      Human Capital Management
      People icon
      Human Resources
      People connected icon
      HR Service Delivery
      Payroll icon
      Payroll
      Talent icon
      Talent Management
      Chart tree people icon
      Workforce Management
      Clock with Person
      Time & Attendance
      Calendar day icon
      Scheduling
      Document check shield icon
      Compliance
      Chart bar statistics icon
      Reporting and Analytics
      Lightbulb icon
      Product Info
      Video player icon
      Product Tour
      Article featured icon
      Analyst Report
      Document icon
      White Paper
      Book icon
      eBook
      Organization icon
      Industry Brief
      Chart bar icon
      Infographic
      News people icon
      Article
      Video player icon
      Webinar Replay
      Interactive
      Events
      Tradeshows
      Conferences
      Webinars
      See all events
      Blogs
      The People Purpose Blog

      Your source for the latest life-work trends and ideas from UKG experts and leaders. Stay informed and put people first in all you do.

      Workforce Institute

      Think tank that helps organizations drive performance by addressing HCM and workforce management issues.

      Workplace Resources
      Great Place To Work
      Pay Equity Resources
      Human Insights
      UKG Developer Hub
      UKG Named a Leader in the Gartner® Magic Quadrant™ for Cloud HCM Suites for 1,000+ Employee Enterprises for the Sixth Time
      Get The Report
      Get The Report
      Reference Image
      Gartner Magic Quadrant 2023 Image

      Get a comprehensive understanding of the human capital management (HCM) market to help you determine the solution that best fits your organization’s needs.

    • About Us
      About UKG

      Learn more about UKG and how our HR solutions inspire workforces and businesses around the world to drive people-focused results.

      About Us
      Why UKG
      UKG Leadership
      Newsroom
      Awards & Recognition
      UKG Ambassadors
      Culture
      Belonging, Equity, and Impact
      Our ESG Program
      Partners
      UKG Marketplace
      Analyst Reports
      Careers

      Look to your future. If you're interested in working for a company that truly invests in their people to create a culture of belonging and innovation, we want you on our team.

      Careers at UKG
      Early Career & Internships
      Benefits
      Life at UKG
      Featured Locations
      FAQs
      Experience awesome at work.
      Search jobs at UKG Search jobs at UKG
    Contact Sales Support Careers
    United States (English)
    Americas
    • United States (English)
    • Canada (English)
    • Canada (Français)
    • Mexico (Español)
    Europe, Middle East & Africa
    • United Kingdom (English)
    • France (Français)
    • Deutschland (Deutsch)
    • Nederland (Nederlands)
    • Other EMEA Locations
    Asia/Pacific
    • India (English)
    • Australia (English)
    Search Get started Get started
    Announcements
    Press Release

    10,000-Employee Restaurant Chain Leverages UKG Pro to Overcome Industry Challenges

    Written By

    Darlene Marcroft
    UKG
    +1 954 331 7444
    [email protected]

    Category

    Customer Successes Customer Successes
    July 13, 2022, LOWELL, Mass., and WESTON, Fla.

    UKG, a leading provider of HR, payroll, and workforce management solutions for all people, today announced that HOA Brands, the parent company of the Hooters & Hoots Wings restaurant concepts, is using UKG Pro to manage its complex workforce, enhance the employee experience, and improve communication at all levels of the company.

    A Pro customer since 2000, HOA Brands recently optimized and expanded its use of the solution in order to drive greater business value and future growth.

    “We have improved operational efficiency related to payroll, reporting, and compliance by using job codes in Pro,” said Cory Conrad, senior director of HR operations and compensation for HOA Brands. “With Pro, we can achieve an accurate payroll effortlessly, despite our combination of hourly employees, salaried employees, and employees who work multiple jobs in the same pay period. Pro also helps keep us aligned for employees who switch locations within a pay period, a common occurrence in this industry that is continually managing staffing challenges.”

    While Pro is helping HR keep organization around its complex structure, the solution is also having a significant impact on the employee experience.

    “We recently launched the UKG Pro mobile app, which has been a game changer,” said Conrad. “Employees are now able to complete their open enrollment through the app, eliminating our prior cumbersome process of having a manager enter each employee’s information into the system one at a time. Our hourly employees are using mobile to access their HR information to make address changes, revise direct deposit information, and update their W-4s.”

    Conrad also reported success for the company from using UKG Pro Workforce Continuity through the app. “Our leadership team and our brand now have a direct line of communication to employees at every level. When we need to deliver information companywide or make a change in the field, we have a platform ready. We can also target specific types of employees for communication, or employees by geographic area. It’s a really powerful tool.”

    Conrad credits the company’s progress with the solution, and the elevation of the employee experience, to support and partnership from UKG.

    “There are levels to my relationship with UKG,” said Conrad. “For technical issues, I can reach out to customer support and get an answer quickly. For strategy and best practices, I have a knowledgeable and engaged account rep who is always one step ahead of me as we tailor Pro to our business needs. It’s been remarkable.”

    “We have designed Pro to support the complex payroll and organizational needs of the restaurant industry,” said Chris Todd, CEO at UKG. “We are pleased to see how HOA brands is using the solution to adapt quickly to changing conditions, all while improving the employee experience.”

    Supporting Resources

    • About HOA Brands.
    • Hear how HOA Brands is empowering its people and adapting to their needs with UKG Life-Work Technology.
    • Learn more about UKG and why our purpose is people.
    • Follow UKG on Facebook, Instagram, LinkedIn, Twitter, and YouTube.

    About UKG

    At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers to show what’s possible when businesses invest in their people. Born from a historic merger that created one of the world’s leading HCM cloud companies, our Life-work Technology approach to HR, payroll, and workforce management solutions for all people helps more than 70,000 organizations around the globe and across every industry anticipate and adapt to their employees’ needs beyond just work. To learn more, visit ukg.com.

    Copyright 2022 UKG Inc. All rights reserved. For a full list of UKG trademarks, please visit ukg.com/trademarks. All other trademarks, if any, are property of their respective owners. All specifications are subject to change.

    ###

    • Announcements
      Press Release
    • 10,000-Employee Restaurant Chain Leverages UKG Pro to Overcome Industry Challenges
    UKG logo

    Footer menu

    • Human Capital Management
      • Human Resources
      • Payroll
      • Talent
      • Reporting and Analytics
    • Workforce Management
      • Time & Attendance
      • Scheduling
      • Compliance
    • Product Suites
      • UKG Pro
      • UKG Ready
      • Industry Solutions
    • Customer Experience
      • Implementation
      • Support Experience
      • UKG Community
      • Customer Stories
    • About Us
      • Why UKG
      • Culture
      • Our ESG Program
      • Leadership
      • Newsroom
      • Careers
      • Privacy and Security

    Sub Footer

    • Modern Slavery Statement
    • Accessibility
    • Cookie Choices
    • Cookie Notice
    • Terms of Use
    • Trademarks
    • CCPA Notice
    • Licenses
    • Privacy Notice
    © 2023 UKG Inc. All rights reserved.

    Kronos SaaShr, Inc., a UKG Company (NMLS ID#1698726) provides money transmission services on behalf of UKG Inc. customers and in connection with certain UKG products.