Submitted by david.pothier on Fri, 05/13/2022 - 14:59
Our ESG Program
Materiality Assessment

Every two years, UKG conducts a Materiality Assessment to solicit feedback from a diverse number of stakeholders to ensure that we remain current with the material items that matter most to them, while also confirming we’re focused on the right areas that will have the biggest impact.

Materiality Assessment

We focus on areas that will have the biggest impact on our business operations, employees, communities, and environment.


We work with an independent, impartial third-party provider to successfully deploy a comprehensive materiality assessment.

We rely upon this committee, composed of more than 40 individuals representing our global company  from executives to individual contributors — to help us ensure alignment with the Global Reporting initiative (GRI) and Sustainability Accounting Standards Board (SASB) frameworks.


Materiality Assessment Outcomes

Our 2021 Materiality Assessment results confirmed our assumptions and are indicative of industry outcomes. The results highlighted below are foundational to continually informing our ESG strategy, roadmap, goals, and KPIs.

ESG Matrix

Our Key Focus Areas

While these outcomes continue to inform the ESG program at UKG and our set of initiatives, we have also considered other high-visibility and priority items that matter to our customers, partners, and communities we serve, in order to solidify our key focus areas.



  • Climate Change

    • Energy and carbon emissions
      Efforts to measure, manage, and minimize energy use and the resulting greenhouse-gas emissions. Includes direct (e.g., offices) and indirect (e.g., data centers) energy consumption, green building practices, and reducing the impacts of our operations.
  • E-Waste
    Efforts and initiatives to responsibly dispose of electronic waste and increase electronics recycling and waste diversion at UKG.

  • Waste
    Efforts and initiatives to minimize solid waste and increase recycling and waste diversion at UKG facilities.


  • Diversity, Equity, Inclusion, and Belonging
    Programs related to hiring, developing, and retaining a diverse global UKG workforce; encouraging a culture of belonging; and strengthening the UKG leadership team through greater diversity.

  • Talent and Culture
    Initiatives related to UKG employee satisfaction, talent recruitment and retention, and company culture. Includes employee compensation, benefits, performance-review practices, employee recognition, training and educational programs, quality of work environment, culture and values, and commitment to work-life balance.

    • Human Rights and Labor Practices
      Human rights issues related to a range of topics such as nondiscrimination, child labor, forced labor, indigenous rights, freedom of association, and collective bargaining.

    • Employee Health and Safety
      Issues relating to standard occupational health and safety performance and policies, employee health and wellness programs, and emergency and disaster preparedness management.

  • Customer Satisfaction and Success
    Programs related to UKG customer satisfaction. Includes customer service, product stewardship, customer lifecycle, and general customer-relationship management.

    • Business Model and Innovation
      Adapting our long-term business model to capitalize on opportunities arising from changing markets and social, environmental, and political landscapes. Also includes efforts to minimize systemic risks from technology disruptions.

  • Philanthropy and Volunteering
    Programs to give to communities where UKG operates through philanthropy and volunteerism. Includes supporting employee charitable investments of time and money.


  • Privacy and Data Protection
    Efforts to safeguard UKG customers’ sensitive business information and data. Includes initiatives to maintain rigorous data-security standards to prevent unauthorized data disclosures for secondary purposes.

  • Governance and Business Ethics
    Practices related to corporate governance and operating ethically and with integrity. Includes core values, code of conduct, governance structure, and competitive behavior.

    • Supply Chain Management
      Management of environmental and social risks within our supply chain — including data centers, internet infrastructure, manufacturing, hardware components, security vendors, janitorial services, and office-supply vendors. Includes environmental responsibility, human rights, labor practices, and ethics and corruption. Management may involve screening, selection, monitoring, and engagement with suppliers on their environmental and social impacts.

  • Cybersecurity
    Policies, practices, and protocols to protect UKG IT infrastructure, networks, devices and data from unauthorized access, collection, retention, and use of sensitive, confidential, and/or proprietary customer or user data, including Personally Identifiable Information (PII). Management also includes incident response, record keeping, staff training, cooperation with law enforcement, and other mechanisms used to ensure security of customer and user data.  

Get the latest ESG report from UKG

Get a more detailed look at our comprehensive ESG program, policies, and practices, as well as our progress from the past year.

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