UKG Workforce SMS is an optional value added service for a UKG scheduling product allowing customers who are permitted to use the UKG scheduling product to contact their employees via SMS messaging to fill open shifts in the event of unplanned absences. The customer's SMS Usage within UKG Workforce SMS will vary according to: (1) the customer's unplanned absence rate; (2) the number of employees contacted per open shift request; and, (3) the number of SMS exchanges ("Interactions") between the customer and its employees per open shift request.
UKG Workforce SMS is a subscription service priced based on the number of annual SMS text messages required for customers to fill open shifts annually. UKG Workforce SMS text messages are sold by blocks of text messages. The "Standard” block has 500 SMS text messages per block.
A customer's Interaction Usage Fee is calculated by dividing the number of annual SMS text messages required by the number of text messages in the selected block, then multiplying that number with the cost of the selected block. In this example the annual SMS text message requirement is 500,000:
- Standard: 500,000 / 500 = 1,000 message blocks * Price = Cost
If the customer exceeds the pre-purchased annual number of SMS text messages, a per SMS charge for additional interactions will apply (the "Excess Interaction Rate").
The following table outlines the cost per bundle, which UKG scheduling products may consume such block and what counties the block can be used in and the Excess Interaction Rate is:
| Country | Applicable UKG scheduling product(s) | Pricing per Message Block | Excess Interaction Rate |
|---|---|---|---|
| United States | UKG Workforce Central Scheduler – UKG SMS Quick Fill, UKG Pro Workforce Management – UKG SMS Shift Fill, UKG TeleStaff, TeleStaff Cloud | USD $7.50 | USD $0.02 |
| Canada | UKG Workforce Central Scheduler – UKG SMS Quick Fill, UKG Pro Workforce Management, UKG TeleStaff Cloud | CAD $7.50 | CAD $0.02 |
| Australia | UKG Workforce Central Scheduler – UKG SMS Quick Fill, UKG Pro Workforce Management, UKG TeleStaff Cloud | AUD $40 | AUD $0.10 |
Notes:
- The applicable "Excess Interaction Rate" is charged per Interaction once the maximum number of Interactions covered by the Annual Interaction Usage Fee is reached
- Unused Interactions expire at the end of the Annual Usage Term and are not eligible for credit
- In the event of a conflict between the above summary and Customer's signed relevant Order Form or SOW, the Order Form or SOW, as applicable, shall prevail.
The price per block of messages entitles the customer to the chosen tier's maximum number of SMS messages to phone numbers in the country only. Additional charges may apply for international SMS messages.